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Yes, very responsive and cooperative on every stage of my order. As for the doll, it’s excellent. The TPE material really does feel authentic especially where there is a large volume of them for example the thighs, butt, and chest. The standing feet are pretty much necessary. The doll itself is very heavy and takes up quite a lot of space. I would advise that those who are planning to get this model to make sure they have the space to store it and not plan to transport it as much. If not, maybe settle for a lighter/smaller doll.